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How okay baj Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page explains what we collect when you register, deposit via bKash, Nagad, or Rocket, and use the lobby, and how you can request changes or deletion at any time.

Account data protectedbKash, Nagad, Rocket payment privacyRight to request deletionSSL-encrypted sessions
okay baj How okay baj Handles Your Personal Information
HOW WE PROTECT IT

Data Handling You Can Check

We keep your account data behind SSL encryption on every page, from login through to payment confirmation. Here is how the key areas work in practice.

Cookies and Session Data

Session cookies keep you logged in while you browse. Analytics cookies are anonymised. You can clear or block cookies in your browser; doing so will log you out of your current session.

Account Security

Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device, we may prompt an OTP verification to your registered mobile number before allowing entry.

Data Retention

We keep account and transaction records for as long as required by applicable financial and legal obligations. Once those periods pass, data is deleted or anonymised on a rolling schedule.

Third-Party Access

Payment processors — bKash, Nagad, Rocket — receive only the transaction data they need. No marketing partner receives your personal account details without your explicit consent.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove data tied to your account, our support team handles privacy requests directly. Send your request with your registered contact detail so we can verify your identity before making any changes.

Team online

Email Support

Send your data request or privacy question to our support address and we'll respond within a reasonable timeframe after verifying your account.

Live Chat

Open the chat widget from any page in the lobby. Our team can log your privacy request and escalate it to the right person on the same session.

Account Settings

Some data — like your contact details and notification preferences — can be updated directly from your account settings page without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how your information is handled on okay baj.

We collect your name, contact details, and the mobile wallet identifiers you use for bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We share only what payment processors need to complete your bKash, Nagad, or Rocket transactions. We do not sell your data or pass it to marketing networks without your consent.

Contact our support team via live chat or email with your registered details. We verify your identity first, then provide the data we hold on your account within a reasonable period.

Yes. Send a deletion request through support. We will remove your data subject to any legal retention obligations — for example, transaction records required under financial regulations.

Payment and transaction records are kept for as long as applicable legal and financial obligations require. After that period, records are deleted or anonymised on a rolling schedule.

Your active profile is deactivated immediately. Transaction and identity records are retained only for the period required by law, then permanently deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.